What Does MIC Cover?

Not sure if your loss qualifies? Here are some examples of claims we'd approve — and some we definitely wouldn't.

We've got you covered

📦

CoveredCargo Hauling

You loaded up your Caterpillar with 200K worth of laranite at Lorville. Took off, hit quantum, and the server decided your cargo should simply cease to exist. Ship arrives. Cargo doesn't. Classic.

Tip: Screenshot your cargo manifest before every quantum jump.

📊

CoveredCommodity Trading

You bought a full load of medical supplies at Orison, flew to GrimHEX to sell at a markup, and the terminal ate your trade. Money gone, commodities gone, terminal just stares at you. It's fine. Everything is fine.

Tip: Screenshot both the buy confirmation and your ship's inventory.

⛏️

CoveredMining

Spent 45 minutes cracking the perfect quantanium rock with your Prospector. Bags are full. Head back to the refinery. Game crashes on approach. Log back in to an empty ship and shattered dreams.

Tip: Screenshot your mining inventory when bags are full, before heading to refinery.

🎯

CoveredBounty Hunting

Accepted a group VHRT bounty. Took down all the targets. Got the kill confirmation on screen. Mission tracker? Never heard of her. No payout, no credit, just vibes.

Tip: Screenshot the mission completion screen and the kill confirmations.

🔧

CoveredSalvage

Found a beautiful wreck full of RMC. Spent 20 minutes scraping it clean with your Vulture. Headed to sell and the cargo just... vanished from your hold mid-flight. The ship ate it. Your own ship.

Tip: Screenshot your cargo hold after filling up and before quantum travel.

🌌

CoveredOther

You were doing a perfectly legal delivery mission. Package in hand. Walking to the drop-off point. Fell through the floor of the space station into the void. Package delivered to the shadow realm.

Tip: Video evidence is especially helpful for physics bugs.

Nice try, but no

Not Covered

You picked a fight and lost

Got blown up by another player in a PvP zone? That's not a bug, that's Star Citizen. We don't cover combat losses, even if you're really mad about it.

Not Covered

You forgot to fuel your ship

Ran out of hydrogen mid-quantum and drifted into an asteroid? That's not a bug. That's a life lesson. Check your fuel gauge.

Not Covered

You crashed on purpose

"I wanted to see if my Carrack could survive a nose-dive into Hurston." It couldn't. And no, this isn't covered.

Not Covered

You ejected at the wrong time

Accidentally hit the eject button while trying to open your MobiGlas? We feel your pain, but that's pilot error, not a bug.

Not Covered

Someone stole your cargo

Look, we've been paid by the pirates not to cover this. Kidding. Mostly. If another player relieved you of your cargo, that's gameplay. File a bounty, not a claim.

Not Covered

You forgot where you parked

Can't find your ship at the spaceport? Did you actually store it, or did you leave it on a landing pad and let the timer expire? Check your vehicle manager first.

Lost aUEC to a legitimate bug? Don't just rage quit — file a claim.

File a Claim